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FAQ
[1] Bitte tragen Sie beim Fahren einen Helm und Schutzausrüstung und fahren Sie sicher gemäß den örtlichen Gesetzen und Vorschriften.
[2] Wenn Sie das Fahrrad/den Roller für einen längeren Zeitraum lagern möchten, sollte der Akku mindestens 50 % geladen sein und trocken und sicher aufbewahrt werden.
[3] Bitte laden Sie den Akku nicht in Innenräumen auf.
1.Can I ride the e-scooter on rainy days?
The Kugoo LX10+ e-scooter has an IP54 waterproof rating, and its battery has an IPX5 rating, meaning it can withstand water splashing from all directions. However, for your safety, we strongly advise against riding in the rain, as customer safety is our top priority!
2.What is the maximum range of this scooter?
When fully charged, this scooter can travel up to 90km on a single charge.
3.What is the maximum speed of this scooter?
With sufficient power, the maximum speed can reach 56km/h in single-drive mode and 72km/h in dual-drive mode. However, this speed may vary depending on the environment in which you are using the scooter.
4.What is the maximum load capacity?
The scooter supports a maximum load of 150kg. For safety reasons, we do not recommend carrying more than one person on the same scooter.
5.Does the scooter come with a seat?
No, the scooter does not include a seat. You can purchase a separate seat from our official website or contact our customer service for assistance.
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6.Where can I buy spare parts for the scooter?
If you need spare parts, please contact our customer service or visit our official website.
7.Is the battery removable?
Yes, the battery is removable. However, please do not open the battery compartment to reconnect or replace cables, or disassemble the battery without authorization. This may result in loose circuits, disconnections, or even short circuits, which are not covered by the warranty. Please remove the battery only when it needs to be replaced.
8.Can this charger be used in my country?
Our chargers are compatible with voltages between 100V and 240V, and we ensure that each scooter is provided with the appropriate plug for the destination country. If you have any specific concerns about compatibility, feel free to reach out to our support team for assistance.
9.How many chargers does this scooter come with?
This e-scooter has two charging ports but comes with one charger as standard. Additional chargers can be purchased from our official website or by contacting customer support.
10.Does this scooter come with a mobile app?
No, the scooter does not come with a mobile app.
11.What if the electric scooter emerges with quality issues?
We have a professional after-sales service team and technical support staff, along with local European maintenance points to provide you with lifelong technical support. All accessories can be purchased on our official website, and we offer instructional videos on how to replace them.
12.What is the material of the frame?
The frame and the folding structure are crafted from strong 6061 aluminum alloy.

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